From: G Percy [e-mail concealed]
Sent: 07 June 2018 23:09
To: Reception <firstname.lastname@example.org>
Subject: Thank you so much
To all at Arnica,
I’d just like to thank you all for the welcome I received today during my first visit to your dental practice. From the moment I walked in I felt comfortable and at ease considering I was dreading today’s visit due to my anxiety and the fear of a visit to see a dentist.
From reception staff throughout I could not have wished for such a relaxed experience with such understanding staff. I would like to express my gratitude to Dr Carelyn and her dental nurse for their understanding of my situation and the way they both handled it. I have never felt so comfortable and relaxed ever before at a dental practice and from the moment I walked into the surgery room itself I knew I was in safe hands and professionalism of the highest standard.
I was kept well informed of the process in hand and Dr Carelyn allowed me to get comfortable with the surroundings before the examination took place. I cannot thank Carelyn and you all enough for the way you treated me today. You turned what was a dreadful and anxious situation for me into what I can only say was the most pleasant and comfortable experience I’ve ever had at any practice.
There is a long way to go for me and the treatment that is required but I know I’m in superb hands.
My thanks go out to each and every one of you today; Most of all Dr Carelyn and her dental nurse. Without doubt if it wasn’t for the way you both understood my situation and settled me in I could not of gone through with even sitting in the chair never mind the examination.
Thank you so much and keep up the great work.